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Communication Skills (Session 2 of the Frontline Leadership Certificate Series)

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Name: Communication Skills (Session 2 of the Frontline Leadership Certificate Series)
Date: August 15, 2018
Time: 8:30 AM - 4:30 PM CDT
Event Description:

Frontline leaders must be excellent communicators with their team, their peers, and their managers. This one-day program helps you master effective listening skills, enhance communication methods, and practice the ability to constructively give and receive feedback.

Learning Objectives:

  • Understand a communication model in the context of your position.
  • Identify and avoid common causes of ineffective communication.
  • Give clear directions to others on your team.
  • Practice positive, active listening skills.
  • Identify the strengths and weaknesses of your own communication style.
  • Assess others' communication styles and adjust your techniques for effectiveness.
  • Implement nondefensive communication techniques for giving and receiving feedback.

Who Should Attend:

This series is valuable for both new and experienced frontline leaders from office, manufacturing, and service organizations. These individuals are not officially "management" employees, but who provide leadership, direction, and guidance to a work group without the power to hire, fire, promote, or conduct performance reviews.

For new supervisors and managers who have the responsibility to hire, fire, promote, and evaluate performance, the Principles of Leadership Excellence Series is strongly recommended.

Location:
MRA - The Management Association Training Facility
3800 Avenue of the Cities - Suite 100
Moline, IL  61265
Date/Time Information:
Wednesday, August 15, 2018
8:30 AM - 4:30 PM
Contact Information:
Kathy Riley, Member Relations Advisor
Fees/Admission:
MRA Members: $320 | Nonmembers: $425
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