MRA Frontline Leadership Certificate Series begins August 8, 2017
Date and Time
Wednesday Aug 8, 2018
8:30 AM - 4:30 PM CDT
All classes begin at 8:30 AM and run until 4:30 PM. Reservations can be made by calling Kathy Riley, Member Relations Advisor at 309.277.4186 or at [email protected].
August 8, 2018: Session 1: Motivation and Trust Building
August 15, 2018: Session 2: Communication Skills
August 22, 2018: Session 3: Effective Training Techniques
August 29, 2018: Session 4: Resolving Conflict and Handling Difficult People Problems
September 5, 2018: Session 5: Excelling as a Frontline Leader
Location
MRA - The Management Association Training Center
3800 Avenue of the Cities - Suite 100
Moline, IL 61265
Fees/Admission
Series Fee: $1,600 MRA Member | $2,125 Nonmember
Cost per session: $320 MRA Member | $425 Nonmember
Contact Information
Kathy Riley, Member Relations Advisor
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Description
Frontline Leadership Certificate Series is for individuals who provide leadership or formal guidance to a work group without the power to hire, fire, or conduct performance reviews. They often do the work while providing leadership to a work group and may be considered "go-to" people, leaders of work groups, team leaders, coordinators, or group leaders.
When employees become better leaders by maximizing their influencing skills it affects them at a foundational level. They’re more effective in life and at work. It also helps those they lead become more effective and productive, which then continues to build into an upward spiral of success.
Sessions in the Series include:
Session 1: Motivation and Trust Building
Session 2: Communication Skills
Session 3: Effective Training Techniques
Session 4: Resolving Conflict and Handling Difficult People Problems
Session 5: Excelling as a Frontline Leader
Sessions may be taken individually. However, Session 5 requires completion of Session 2.