Membership Manager

Quad Cities Chamber of Commerce
Job Description
Title: Membership Manager
Department: Member Services
Reports To: Chief Strategy Officer
FLSA Status: Exempt (Base + Commission)
Location: Quad Cities

Summary: The Membership Manager is responsible for contributing to the achievement of Chamber revenue goals by identifying, cultivating and securing new Chamber members, non-dues revenue and maintaining ongoing relationships with existing members that result in enhanced engagement and/or perceived value. The primary focus of the Membership Manager is to increase Chamber revenues through sales of new and renewed memberships.

Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

*Essential Functions to be performed with or without a reasonable accommodation
• Sells chamber memberships to non-members through personal visits, cold calls, direct mail, presentations, incoming inquiries, etc.
• Connects members to advertising and sponsorships opportunities with the Chamber.
• Works with member services team to implement a strategic membership retention plan and is responsible for maintaining ongoing relationships with member accounts to promote renewals & upgrades.
• Attends and participates in internal meetings as needed.
• Actively attends Ribbon Cutting celebrations and chamber events.
• Upgrades memberships by selling increased dues level to assigned, existing members.
• Keeps prospects' information updated in membership database and maintains accurate reporting of member accounts sold.
• Has detailed, expert-level knowledge on all Chamber products, services, programs, events, and pricing.
• Promotes Chamber benefits, programs, events, and sponsorships to meet the needs/interests of members.
• Responds to members' questions and need for information in a timely manner and counsels members on resources, services and programs.
• Cultivates strong relationships with current and prospective members.
• Helps identify ways for the Chamber to assist in the overall success of member businesses.
• Represents the Chamber in working relationships with other Quad Cities groups and associations on Chamber related activities.
• Participates annually in a minimum of two community events, continuing education activities or other initiatives to build relationships with diverse populations and / or strengthen cultural competency important to fulfilling the mission of the Chamber and Q2030.
• Takes initiative to ensure his / her committees, public statements, presentation materials and so on reflect the racial, ethnic, gender and age diversity of the community whenever possible.
• Performs other related duties as required.

Qualifications: To perform this job successfully, the individual in this position must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of the minimum
knowledge, skills and ability required.

• Bachelor’s degree in business-related field; and/or
• Five to eight years’ experience in sales, marketing, business development, consulting, or related

Language Skills:
• Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills:
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
• Ability to solve practical problems and deal with a variety of concrete variables in situations where
only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations:
• Must possess a valid driver’s license.

• Proficiency in Microsoft Office applications and membership database software.
• Must be able to operate standard office equipment, including telephone, calculator, computer,
printer, typewriter, fax, and copier.

Physical Demands: The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
• Standing – Approximately greater than 2/3 of on-the-job time.
• Walking – Approximately greater than 2/3 of on-the-job time.
• Sitting – Approximately greater than 2/3 of on-the-job time.
• Use of hands to finger, handle or feel – Approximately greater than 2/3 of on-the-job time.
• Reaching with hands and arms – Approximately 1/3 of on-the-job time.
• Climbing or balancing – Approximately 1/3 of on-the-job time.
• Stooping, kneeling, crouching or crawling – Approximately 1/3 of on-the-job time.
• Talking or hearing – Approximately greater than 2/3 of on-the-job time.
• Travel- Approximately greater than 2/3 of on-the-job time.
• Weight lifted/Force exerted – An average of approximately 20 pounds, 1/3 of on-the-job time,
• Occasional early-mornings, after-hours.

• Must have clear vision near and far, with or without corrective measures.

Work Environment: The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of the job.

Environmental – There is little to no exposure to hazardous environmental conditions.
Noise – Moderate (i.e. typical office noise – computers, printers, phones, fax machines, etc.)

I acknowledge this position description was reviewed with me and a copy was provided to me. I agree to
and accept the terms and conditions and acknowledge this does not represent a contract of employment.
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Employee Signature Date
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Supervisor Signature Date
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