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PRODID:-//ChamberMaster//Event Calendar 2.0//EN
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BEGIN:VEVENT
DTSTART:20111027T050000Z
DTEND:20111027T050000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Professional Development Seminar with Bill Drury
DESCRIPTION:A Passion for Service seminarGuest Speaker\, Bill DruryTime: 8:30 – 11:30 a.m. and 1:00 – 4:00 p.m. (sign up for one session)Cost: Members: $69 per person/$59 per person if two or more attend from the same business\; $89 for non-membersIncrease Your Customer Retention Rate Did you know. . .  Courting new business can cost up to five times more than strengthening relationships with current clients7 out of 10 customers who stop doing business with a company do so because of the way they were treated on the first contact At the Passion for Service seminar\, you’ll learn: ·         Handle the ten most difficult people successfully·         Communicate respect to every customer·         Why customers leave companies·         How to stay motivated in tough times·         Build company-wide urgency and focus·         Protect your online reputation
X-ALT-DESC;FMTTYPE=text/html:<DIV><P style="MARGIN: 0in 0in 0pt 5.75pt" class=MsoNormal><FONT face=Calibri>A Passion for Service seminar</FONT></P><P style="MARGIN: 0in 0in 0pt 5.75pt" class=MsoNormal><FONT face=Calibri>Guest Speaker\, Bill Drury</FONT></P><P style="MARGIN: 0in 0in 0pt 5.75pt" class=MsoNormal><FONT face=Calibri>Time: 8:30 – 11:30 a.m. and 1:00 – 4:00 p.m. (sign up for one session)</FONT></P><P style="MARGIN: 0in 0in 0pt 5.75pt" class=MsoNormal><FONT face=Calibri>Cost: Members: $69 per person/$59 per person if two or more attend from the same business\; $89 for non-members</FONT></P><P style="MARGIN: 0in 0in 0pt 5.75pt" class=MsoNormal><FONT face=Calibri>Increase Your Customer Retention Rate</FONT></P><P style="MARGIN: 0in 0in 0pt 5.75pt" class=MsoNormal><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p><FONT face=Calibri>&nbsp\;</FONT></o:p></P><P style="MARGIN: 0in 0in 0pt 5.75pt" class=MsoNormal><FONT face=Calibri>Did you know. . . </FONT></P><P style="MARGIN: 0in 0in 0pt 5.75pt" class=MsoNormal><o:p><FONT face=Calibri>&nbsp\;</FONT></o:p></P><P style="MARGIN: 0in 0in 0pt 5.75pt" class=MsoNormal><FONT face=Calibri>Courting new business can cost up to five times more than strengthening relationships with current clients</FONT></P><P style="MARGIN: 0in 0in 0pt 5.75pt" class=MsoNormal><FONT face=Calibri>7 out of 10 customers who stop doing business with a company do so because of the way they were treated on the first contact</FONT></P><P style="MARGIN: 0in 0in 0pt 5.75pt" class=MsoNormal><o:p><FONT face=Calibri>&nbsp\;</FONT></o:p></P><P style="MARGIN: 0in 0in 0pt 5.75pt" class=MsoNormal><FONT face=Calibri>At the Passion for Service seminar\, you’ll learn:</FONT></P><P style="MARGIN: 0in 0in 0pt 5.75pt" class=MsoNormal><o:p><FONT face=Calibri>&nbsp\;</FONT></o:p></P><P style="TEXT-INDENT: -0.25in\; MARGIN: 0in 0in 0pt 0.5in\; mso-list: l0 level1 lfo1" class=MsoListParagraph><SPAN style="FONT-FAMILY: Symbol\; mso-fareast-font-family: Symbol\; mso-bidi-font-family: Symbol"><SPAN style="mso-list: Ignore">·<SPAN style="FONT: 7pt 'Times New Roman'">&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; </SPAN></SPAN></SPAN><FONT face=Calibri>Handle the ten most difficult people successfully</FONT></P><P style="TEXT-INDENT: -0.25in\; MARGIN: 0in 0in 0pt 0.5in\; mso-list: l0 level1 lfo1" class=MsoListParagraph><SPAN style="FONT-FAMILY: Symbol\; mso-fareast-font-family: Symbol\; mso-bidi-font-family: Symbol"><SPAN style="mso-list: Ignore">·<SPAN style="FONT: 7pt 'Times New Roman'">&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; </SPAN></SPAN></SPAN><FONT face=Calibri>Communicate respect to every customer</FONT></P><P style="TEXT-INDENT: -0.25in\; MARGIN: 0in 0in 0pt 0.5in\; mso-list: l0 level1 lfo1" class=MsoListParagraph><SPAN style="FONT-FAMILY: Symbol\; mso-fareast-font-family: Symbol\; mso-bidi-font-family: Symbol"><SPAN style="mso-list: Ignore">·<SPAN style="FONT: 7pt 'Times New Roman'">&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; </SPAN></SPAN></SPAN><FONT face=Calibri>Why customers leave companies</FONT></P><P style="TEXT-INDENT: -0.25in\; MARGIN: 0in 0in 0pt 0.5in\; mso-list: l0 level1 lfo1" class=MsoListParagraph><SPAN style="FONT-FAMILY: Symbol\; mso-fareast-font-family: Symbol\; mso-bidi-font-family: Symbol"><SPAN style="mso-list: Ignore">·<SPAN style="FONT: 7pt 'Times New Roman'">&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; </SPAN></SPAN></SPAN><FONT face=Calibri>How to stay motivated in tough times</FONT></P><P style="TEXT-INDENT: -0.25in\; MARGIN: 0in 0in 0pt 0.5in\; mso-list: l0 level1 lfo1" class=MsoListParagraph><SPAN style="FONT-FAMILY: Symbol\; mso-fareast-font-family: Symbol\; mso-bidi-font-family: Symbol"><SPAN style="mso-list: Ignore">·<SPAN style="FONT: 7pt 'Times New Roman'">&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; </SPAN></SPAN></SPAN><FONT face=Calibri>Build company-wide urgency and focus</FONT></P><P style="TEXT-INDENT: -0.25in\; MARGIN: 0in 0in 0pt 0.5in\; mso-list: l0 level1 lfo1" class=MsoListParagraph><SPAN style="FONT-FAMILY: Symbol\; mso-fareast-font-family: Symbol\; mso-bidi-font-family: Symbol"><SPAN style="mso-list: Ignore">·<SPAN style="FONT: 7pt 'Times New Roman'">&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; </SPAN></SPAN></SPAN><FONT face=Calibri>Protect your online reputation</FONT></P></DIV>
LOCATION:Jumer's Casino and Hotel777 Jumer Drive Rock Island\, IL 61201
UID:e.2843.290
SEQUENCE:3
DTSTAMP:20260422T143057Z
URL:https://member.quadcitieschamber.com/events/details/professional-development-seminar-with-bill-drury-10-27-2011-290
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