Client Network Analyst| Full-Time | Immediate Opening

Posted: 09/22/2021

Rouse Consulting Group, Inc. (RCG), a local, service-based, IT consulting firm and Managed Service Provider, is currently seeking a full time Client Network Analyst to work as a key member of its professional services team.

The Client Network Analyst (CNA) is an integral part of the Rouse Consulting Group team, responsible for strategically building and maintaining relationships with our clients through technical partnership and planning to align with their evolving business goals. Proactive technical reviews of best practices alignment are key CNA engagements with customers. An effective CNA is critical to the ongoing success of our clients resulting in less downtime for them and increased productivity.

A qualified candidate will be:

Customer-focused, detail-oriented, professional, engaging, and a multi-tasker.

Roles & Responsibilities

  • Develop and maintain strong technical relationships with clients through continual infrastructure analysis to detect technical risks and be adept in discussing optimal technology configurations to support their business practices.
  • Schedule and conduct periodic onsite visits at client locations to include technology environment analysis and lead technical review meetings with customer teams.
  • Work closely with the RCG Client Technology Portfolio Manager and Project Manager to make recommendations for remediation of client standards misalignment, including transference of knowledge to the project team.
  • Ensure technical configuration is fully documented for all clients.
  • Assist with maintaining the RCG best practice standards.

Requirements

  • Bachelor’s degree preferred.
  • Certification including Microsoft Certified Professional (MCP) or higher is preferred.
  • 2+ years of system administration experience required.
  • Extensive knowledge of current Windows operating systems.
  • Knowledge of Microsoft Office and Office 365.
  • Knowledge of current technological developments and/or trends.
  • Experience with virtualization technologies (Hyper-v, VMWare, etc.).
  • Experience with switching and firewalls.
  • Experience with Microsoft server-related technologies: Active Directory, DNS, DHCP, Group Policy, etc.
  • Experience with administration of Microsoft Office 365 (Exchange Online, SharePoint).
  • Motivation to be a self-organized, self-starter, and team player that can effectively work with other IT teams and users to define needs, coordinate integration, and provide training, with a strong focus on customer service.
  • Ability to investigate and analyze information, draw conclusions, and solve problems.
  • Excellent verbal and written communication skills with the ability to effectively present and convey complex concepts and technical analysis to all audiences, including non-technical C-level executives.
  • Reliable, insured mode of transportation for travel to and from client locations.