IT Director, Full-Time, Immediate Opening

Posted: 09/01/2020

Rouse Consulting Group, Inc. (RCG), a local, service-based, IT consulting firm and Managed Service Provider, is currently seeking a full time IT Director as a key member of its management team.
 
DUTIES AND RESPONSIBILITIES:

  • Overseeing all technology operations, maintain and support systems, and supervise service staff
  • Develop strategy as it relates to the organization's IT infrastructure (RMM, PSA, security, communication systems, documentation systems, reporting tools, etc.)
  • Develop, manage, and track technology budgets
  • Work with various departments and ownership on strategic direction and initiatives
  • Ensure smooth delivery and operation of IT services by monitoring systems performance
  • Create processes and key performance indicators for selection, implementation, and support of systems
  • Provide mentoring, direction, guidance, and training to service staff
  • Lead the hiring process for technical/service staff members
 
EDUCATION AND EXPERIENCE:
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
  • 10+ years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects
  • Prior experience working in a service delivery industry, preferably Managed Service Provider
  • Excellent understanding of computer systems, security, network and systems administration, backup and disaster recovery, and communication systems.  Strong skill set in Microsoft technologies – especially Microsoft 365 and Azure.  Deep understanding of switching, routing, and firewall technologies.
  • Strong interpersonal skills and ability to effectively communicate with teams across the entire organization, as well as all level of customers up to and including company owners.
  • Ability to mentor and structure professional development for all levels of technical staff members. 
  • Excellent leadership and decision-making skills
  • Strong knowledge of project management principles