Illinois Domestic Abuse Supervisor

Family Resources is seeking a highly motivated, organized, detail-oriented, trauma-informed, Domestic Abuse Supervisor. The Illinois Domestic Abuse Supervisor will manage the Illinois Domestic Abuse Program and serve as an agent for social change in the contracted region. The Illinois Domestic Abuse Supervisor will have some level of involvement in the following areas: governance, leadership, community relations, program management, financial management, and personnel management. They will be responsible for supervising all advocates in the Illinois Domestic Abuse Program. The Illinois Domestic Abuse Supervisor is responsible for the program’s goals and measures and will work collectively across the agency to meet outcomes. This Supervisor will work closely with the Sheltering and Housing Services Supervisor to plan, track, and accomplish shared grant goals. These responsibilities are carried out under the direction of the Survivor Services Director.

  • Full-time, Salaried position
  • Position Hours: Varies - 8:30 am to 5:00 pm with some occasional evenings and on-call shifts
  • Comprehensive Benefits Offered
  • This position is located in Rock Island County 

COVID-19 Precautions: Employees' & Clients' health and wellbeing are of the utmost importance here at Family Resources. We follow recommended CDC guidelines by social distancing, temperature checks and COVID-19 screenings, frequent hand washing, disinfecting, and sanitizing procedures in place, and the requirement of wearing of facial coverings provided and required plus addition PPE available.

Essential Duties and Responsibilities


  • Works with the Survivor Services Director, as well as the Finance Department to ensure that the program budget is accurate, achievable, and on track.
  • Meets or exceeds budgeted financial expectations for the program.
  • Attend regularly scheduled budget meetings.


  • Coach and guide the program staff to accomplish their work.
  • Inspire the team when they become discouraged.
  • Maintain morale with words and tone when the team hits a rough spot.
  • Conduct, at minimum, twice a month supervisions with all program staff and ensure appropriate documentation is maintained.
  • Ensure all regulatory standards (i.e. COA, managed care organization, and licensing) pertaining to the program are met and create appropriate systems to maintain compliance.
  • Establish outcomes, program goals, and logic models, and stakeholder reporting tools in partnership with the Effectiveness and Quality Department.
  • Attend multi-disciplinary meetings as needed.
  • Possess patience, optimism, enthusiasm, some amount of charm, and discretion.
  • Ability and willingness to speak up, represent the program positively, advocate diplomatically, tolerate compromise, and keep an eye on the long-run outcomes.
  • Ensure the quality of services at a program level and a state coalition level.
  • Maintain knowledge of all program requirements, mechanisms for data collection and reporting and evaluation process.
  • Track overall service documentation for timeliness and edit for quality. Ensure timely documentation is in compliance with applicable State, Federal, Accreditation, and Family Resources standards.
  • Ensure adequate staffing to meet regulatory requirements, as well as budget expectations.
  • Ensure agency policies, personnel procedures, and practices are implemented and followed.
  • Assist the Grants Manager with grants, cultivate funders, and participate in fundraising.
  • Participate in the Family Resources Program Leaders and All Agency Supervisors and act as an active leader in promoting cross-department collaboration.


  • Serves as a public face of the Agency by interfacing with regulatory, community, and funder leadership.
  • Ensures that communication with outside parties is coordinated and effectively builds positive relationships.
  • Leads staff to ensure that clients have successful outcomes.
  • Ensures measures are in place and followed to enable the agency to measure service outcomes and demonstrate an improvement of children and families served.
  • Actively participate as liaison for an assigned community, state, and national affiliations.
  • Communicate and act as a liaison for the agency with community systems such as law enforcement, child welfare (DHS/DCFS), government entities, institutes of higher education, etc.
  • Build relationships with community allies; promote the program to funders, units of government, and others who interact on behalf of survivors.


  • Creates positive, inclusive, safe, client-led, and outcome-oriented culture.
  • Oversees the hiring, development, supervision, and retention of qualified staff.
  • Oversees communication with staff in assigned area of responsibility to ensure that staff understands the organizational vision, culture, and strategy.
  • Implements and provides leadership interpretation/guidance for agency policies and procedures.


Bachelor’s Degree in a related field plus 3 years related management experience, OR equivalent education & related work experience.

Must have current proof of car insurance, able to pass driving background checks, and have reliable transportation.

Bilingual and/or bi-cultural applicants are highly encouraged to apply.

About Family Resources

At Family Resources, we believe in strengthening children, families, and individuals in our community - it's the passion that permeates everything we do. Family Resources has grown to become one of the state's largest agencies devoted to child welfare, juvenile justice, mental health, and survivor services. We recognize that these children, families, and individuals come to us from a variety of circumstances, which makes it important for us to reach them where they are right now.

Family Resources offers a comprehensive benefits package, excellent wages, and opportunities for growth & advancement!

Equal Opportunity Employer that thrives on Diversity!