Shelter Advocate- multiple shifts available

New Starting Rate of Pay - $15.00/Hour!

Are you an amazing individual who wants to help others and change lives? Of course, you are! Apply today at Family Resources and join the other amazing individuals in our Family.

Here at Family Resources, we believe in supporting successful lives to build strong communities. If you share our values and our enthusiasm for supporting our community, you will find a home at Family Resources.

Family Resources has grown to become one of the state's largest agencies devoted to child welfare & juvenile justice, mental health, and survivor services. We have clients who come from all walks of life, and so do we. We hire amazing people from a wide variety of backgrounds and experiences, not just, because it is the right thing to do, but because it makes our company and community stronger.

What does Family Resources have to offer you?

  • An environment to be your amazing self while learning, growing, and developing.
  • Leadership that understands a healthy work/life balance.
  • A Trauma-Informed work environment.
  • Excellent full-time benefits package including;
    • Group Health, Dental and Vision Insurance
    • Life Insurance (paid by employer)
    • Short Term Disability
    • Long Term Disability (paid by employer)
    • Paid time off (12 to 24 days off per year),
    • personal time (24 hours gifted each January 1st)
    • 7 paid holidays
  • ALL employees are eligible for:
    • 401(K) with employer matching (50% up to 10%)
    • Identity Theft Protection
    • Employee Assistance Program (paid by employer)
    • Self-Care Wellness Program (paid by employer)
    • Access to an on-site gym
    • Employee Referral Program
  • Access to a family of respected & passionate therapists, counselors, advocates, and teams.
  • Team meetings in a supportive atmosphere.

Position Details

Family Resources is looking for an open-minded, passionate Survivor Services Shelter Advocate. The role of the Shelter Advocate will be to provide case management, advocacy, and emotional support to all shelter residents under the direction of the Sheltering and Housing Services Supervisor. The Shelter Advocate will also provide follow-up services with residents who have transitioned out of Shelter. In addition, the Shelter Advocate will provide emotional support and crisis intervention to callers on the 24-hour Domestic Violence-Rape/Sexual Assault crisis line.

  • Shift Schedule can vary - 11:00 p.m. to 7:00 a.m. with some nights, weekends, and holiday
  • Full-time benefits available
  • 40 hours per week position
  • The position will be located in Davenport, Iowa

Essential Duties and Responsibilities

  • All Shelter Advocates will provide support and service management for a caseload of shelter clients to assist with goal setting, advocacy, and referral
  • Complete intake forms with all new clients; orient clients to the shelter facility, services of the program, and expectations of residents in the shelter
  • Provide all new shelter residents with completed intake, orientation to shelter rules, and orientation to shelter facility
  • Provide emotional support, counseling, and advocacy to shelter residents
  • Provide support and crisis intervention to crisis line callers
  • Assist clients with immediate problem solving
  • Provide crisis management and conflict resolution for clients
  • Plan and facilitate client groups on an as-needed basis
  • Clean client, community, and office spaces
  • Assist with organization of food and supplies
  • Assist with organization and transportation of donations
  • Complete documentation and statistical information in a timely manner
  • Plan and facilitate groups for women and children at the shelter
  • Complete Daily Staff Logs
  • Completer Work Orders and Tech Orders as needed
  • Complete Time-sheets
  • Complete ISIS contact documentation and day-sheets by the weekly deadline
  • Complete client success plans within required deadlines.
  • Provide support and crisis intervention to crisis line callers
  • Assist clients with immediate problem solving
  • Provide crisis management and conflict resolution for clients
  • Plan and facilitate client groups on an as-needed basis

Key Requirements for all Survivor Services Shelter and Housing Services employees:

  • Participate in 64-hour Survivor Resources training, and continued training as required by domestic violence and sexual assault coalitions
  • Be available and capable to participate in the 24-hour on-call rotation.
  • Demonstrate competency in counseling, networking, and organizational skills
  • Utilize non-abusive client interventions and daily interactions
  • Take initiative and be receptive to the needs of clients
  • Ability to empathize with domestic violence survivors and their children
  • Ability to work effectively with the homeless population
  • Maintain a supportive environment for shelter volunteers and co-workers
  • Provide sound judgment and demonstrate the ability to make effective decisions
  • Understand and adhere to program and agency personnel policies
  • Understand and adhere to NASW, Iowa, and Illinois Coalition standards and codes of ethic
  • Understand and integrate evaluative feedback regarding job performance
  • Participate in all mandatory staff meetings and Survivor Resources events
  • Demonstrate an ability to work well in a collaborative effort
  • Maintain working knowledge of community resources
  • Participate in donation/errand schedule sharing

**Must be at least 21 years of age and possess a High School Diploma or GED. Paid or volunteer human service experience preferred (with children, domestic violence, and sexual assault victims preferred).

Must have current proof of car insurance, able to pass a driving background check, and have reliable transportation.

Bilingual and/or bi-cultural applicants are highly encouraged to apply.

Equal Opportunity Employer that thrives on Diversity!