Are you an amazing individual who wants to help others and change lives? Of course, you are! Apply today at Family Resources and join the other amazing individuals in our Family.

Here at Family Resources, we believe in supporting successful lives to build strong communities. If you share our values and our enthusiasm for supporting our community, you will find a home at Family Resources.

Family Resources has grown to become one of the state's largest agencies devoted to child welfare & juvenile justice, mental health, and survivor services. We have clients who come from all walks of life, and therefore we want to ensure our agency is diverse and inclusive. We hire amazing people from a wide variety of backgrounds and experiences, not just because it is the right thing to do, but because it makes our company and community stronger.

What does Family Resources have to offer you?

  • An environment to be your amazing self while learning, growing, and developing.
  • Leadership that understands a healthy work/life balance.
  • A Trauma-Informed work environment.
  • Excellent full-time benefits package including;
    • Group Health, Dental and Vision Insurance
    • Life Insurance (paid by employer)
    • Short Term Disability
    • Long Term Disability (paid by employer)
    • Paid time off (12 to 24 days off per year),
    • Personal time (24 hours gifted each January 1st)
    • 7 paid holidays
  • ALL employees are eligible for:
    • 401(K) with employer matching (50% up to 10%)
    • Identity Theft Protection
    • Employee Assistance Program (paid by employer)
    • Self-Care Wellness Program (paid by employer)
    • Access to an on-site gym
    • Employee Referral Program
  • Access to a family of respected & passionate therapists, counselors, advocates, and teams.
  • Team meetings supportive atmosphere.

Position Details

The Shift Lead works closely with the Residential Supervisors in managing day-to-day program operations including, but not limited to, shift supervisory support, operational leadership, coaching and training new staff, program development, assure daily documentation is accurate and timely, and providing direct care coverage. The Shift Lead will have some level of involvement in the following areas: leadership, community relations, program management, financial management, and personnel management. They will assist the Residential Supervisors in supervising staff and managing schedules in the Leslie Program, Summit Program, Bridge Program, and Youth Shelter Program. Under the leadership of the Supervisor, they will collaborate with their team to meet the goals of providing quality services. The Shift Lead must possess and exhibit exceptional judgment, excellent verbal and written communication skills, and the ability to supervise and lead a team. These responsibilities are carried out under the direction of the Supervisor. The Shift Lead will participate in a Foster Group Care backup schedule. The Shift Lead will need to have a flexible schedule that will include working some days, nights, weekends, and holidays.

  • Overnight shift – 10 p.m. - 6 a.m. weekdays, weekends, and holidays.
  • Starting pay is $18.27 per hour
  • 40 hours per week
  • Full-time Benefits Offered
  • This position is located in Davenport, Iowa

Essential Duties and Responsibilities


  • Ensure all funding agreement documentation is complete, accurate, and timely as it pertains to behavior management, skill development, milieu management, and milieu crisis.


  • Coach and guide the program staff to accomplish their work.
  • Inspire the team when they become discouraged.
  • Ensure all regulatory standards (i.e. COA, managed care organization, and licensing) pertaining to the program are met and create appropriate systems to maintain compliance.
  • Possess patience, optimism, enthusiasm, some amount of charm, and discretion.
  • Ability and willingness to speak up, represent the program positively, advocate diplomatically, tolerate compromise, and keep an eye on the long-run outcomes.
  • Ensure the quality of services at a program level.
  • Maintain knowledge of all program requirements, mechanisms for data collection, and reporting and evaluation process.
  • Track overall service documentation for timeliness and edit for quality. Ensure timely documentation complies with applicable State, Federal, Accreditation, and Family Resources standards.
  • Ensure agency policies, personnel procedures, and practices are implemented and followed.
  • Participate in the Family Resources Program Leaders and act as an active leader in promoting cross-department collaboration.
  • Track overall program documentation for timeliness and edit for quality including fire/disaster drills, incident reports, shift book data, daily logs, visitations, and satisfaction surveys.
  • Be knowledgeable of the population served and help the team implement individualized treatment plans.
  • Supervision of essential program documentation.
  • Provide direct supervision/coverage and assist in setting up shift schedules and routines.
  • Takes initiative to anticipate needs and seeks solutions to getting them met
  • Consistently withstands pressure and takes all known facts and perceptions into consideration when presenting ideas that will benefit the program
  • Ensure internal policies/practices are followed and follow up with Residential Supervisor for concerns
  • Develop and maintain a working knowledge of BHIS and Medicaid requirements and standards.
  • Deliver BHIS Services in a manner compliant with applicable State, Federal, Accreditation, and Enterprise standards and assure weekly per diem is met
  • Provide services in a Trauma-Informed Care client-centered, strengths-based, professional manner.
  • Coordinate monitoring and data collection related to child behaviors/functioning associated with Mental Health goals and objectives.
  • Ensure documentation of services is completed promptly – within the shift


  • Serves as a public face of the Agency by interfacing with regulatory, community, and funder leadership.
  • Ensures that communication with outside parties is coordinated and effectively builds positive relationships.
  • Leads staff to ensure that clients have successful outcomes.
  • Ensures measures are followed to enable the agency to measure service outcomes and demonstrate the improvement of children and families served.
  • Build relationships with community allies.


  • Creates positive, inclusive, safe, client-led, and outcome-oriented culture.
  • Assist with staff to ensure that staff understands the organizational vision, culture, and strategy.
  • Assists with interpretation/guidance of agency policies and procedures.


Must be at least 21 years old, bachelor's degree in human services and experience preferred, high school diploma or GED required.

Valid drivers' license in good standing and vehicle with appropriate auto insurance required. Must be able to pass the motor vehicle background check. 

Must have current proof of car insurance, able to pass driving background checks, and have reliable transportation.

Bilingual and/or bi-cultural applicants are highly encouraged to apply.

Equal Opportunity Employer that thrives on Diversity!