Description

Virtual Event |  Leveraging Technology to Improve Customer Focus & Achieve Faster Results featuring Baton Global

Wednesday, April 28 | 7:30 a.m. - 8:30 a.m.

Click the Zoom meeting link below to join this virtual event.

https://us02web.zoom.us/j/84196942474?pwd=SmNKYm15S0hMRzRQREo1Tm5pUDRJZz09


Do you feel constrained, rather than empowered, by your organization’s use of technology? You’re not alone. Although technological advances continue at warp speed, keeping up with and implementing change remains a monumental challenge. What techniques can be used to guide your approach towards driving meaningful change?
 
This workshop will provide a few simple frameworks through which you can help evaluate and self-assess where you should be placing your focus in order to move forward. We will cover:

• Customer experience (CX) – What concrete steps can you take to bolster your CX efforts?
• Process optimization – How can your CX position inform your next steps to ensure improved efficiency and quality?
• Culture and role performance – How can data and technology inform your ability to manage culture and individuals? 

Bâton Global (B|G) is a strategic advisory firm with operations here in the Midwest, the Middle East and South Asia. B|G helps clients to unlock potential and opportunities through strategy, innovation, leadership and research. Their COO, Wade Britt, (https://www.linkedin.com/in/wadehamptonbritt/) and their Senior Consultant, Edward Muelhaupt, ( Edward (E.C.) Muelhaupt, MBA — Bâton Global (batonglobal.com) ) will facilitate the session.
 
Meet our speakers:

Edward (E.C.) Muelhaupt, MBA | Senior Consultant, Baton Global

Edward (E.C.) brings strategy-to-execution expertise gained from over 30 years of experience transforming companies to perform at a higher level. His passion for innovation drives him to lead teams to develop more customer-centric approaches, to reach and better serve target segments.

E.C. has worked for Booz Allen, as well as a consulting firm he founded, and other organizations across the country, including international companies, in many industries including healthcare, technology, financial services, manufacturing and logistics. 

E.C. holds a Master of Business Administration from Northwestern University, Kellogg School of Business, and a BA in Healthcare Administration from Brown University.

Wade H. Britt, MIBS | COO, Baton Global

Wade's experience spans 25+ years running global businesses in the edtech and logistics sectors combined with his recent role as strategic advisor to a number of financial services institutions in the Midwest. Wade's experience spans the globe having run businesses in South America, Northern Europe and South Asia.

Wade is the COO at Bâton Global, which operates out of Des Moines (Iowa), Dubai (UAE), and Kuala Lumpur (Malaysia). Selected private sector clients that Wade has worked closely with have included NCMIC, Sammons Financial, Bank Iowa, EMC Insurance, and Bankers Trust.

Wade holds a Master of International Business Studies and a BA in Philosophy from the University of South Carolina. He has also taught Strategy and Globalization at Drake University in Des Moines, Iowa.







The Quad Cities Chamber received grant funds from the U.S. Department of Defense – Office of Local Defense Community Cooperation to support educational events like this focused on key areas of challenge faced by defense manufacturers in the region, including cybersecurity, workforce capacity and defense industry resiliency and innovation.

For event assistance or any additional information, please contact:
Terri Smith
Phone (563) 823-2694
Email: [email protected]