Ready to Be the Voice of a Trusted Brand? Join Renewal by Andersen as a Customer Experience Specialist!
Are you someone who thrives on helping people, loves making connections, and enjoys the fast pace of a team-driven environment? Renewal by Andersen — the nation’s premier window and door replacement company — is looking for a high-energy, customer-focused Inbound/Outbound Customer Service Representative to be the first point of contact for our valued customers.
This full-time, in-person role that offers competitive pay, unlimited bonus opportunities, benefits and a pathway for growth within a nationally recognized brand known for innovation, quality, and service.

What You’ll Do:

• Be the voice of Renewal by Andersen — handle 20–25 calls/hour with professionalism, positivity, and efficiency.
• Schedule appointments for our Project Managers (Sales Team) by engaging with inbound leads and making outbound calls.
• Track and manage appointment updates including same-day confirmations, cancellations, and reschedules.
• Keep pace in a fast-moving environment while maintaining accuracy and a great attitude.
• Collaborate with a supportive team while also owning your individual performance.
   

• Are tech-savvy and can type 30–45 WPM with ease.
• Have call center experience and a talent for building rapport over the phone.
• Know your way around Microsoft Office Suite and can juggle multiple tasks without dropping the ball.
• Communicate clearly and confidently, even under pressure.
• Have a strong work ethic, high attention to detail, and a passion for customer service.
• Can work some evenings and weekends as needed.

• Bonus opportunities to reward your success
• Comprehensive benefits package: Health, Vision, and Dental Insurance
• 401(k), Paid Holidays & PTO
• A fun, positive workplace where your contributions truly matter
• Career growth with a proven industry leader

• High school diploma or equivalent
• 2+ years of call center or data entry experience preferred
• Valid driver’s license and ability to reliably commute to our office