Responsible for the day-to-day supervision and performance of the Beverage staff on assigned shift.
Responsible for inventory control on assigned shift.
Assist with developing and managing the department budget. Maintain appropriate staffing levels on shift to meet business demands and guest expectations; while maintaining budget within provided guidelines.
Responsible for maintaining and enforcing service and guest service standards for the department on assigned shift.
Assess guest alcohol consumption and enforce gaming-related guidelines according to established laws and regulations.
Provide exceptional guest service for all external and internal customers.
Assist with the operation of the Beverage department, successful performance of employees, and a favorable guest experience.
Assist with managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
Perform all functions of personnel within span of control, as needed.
Must maintain reasonable accessibility by phone for business purposes.
Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
Promote and ensure the safety and security of all guests and employees.
Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills.
Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.
Strong knowledge of Iowa Alcohol Division regulations, Health Department Codes, and sanitation laws.
Must be able to stand/walk for up to eight (8) consecutive hours.
Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, claim activity, financial data, marketing plans, and policies.
Ability to effectively utilize conflict-resolution techniques.
Ability to analyze and interpret departmental needs and results.
Ability to solve complex problems and maintain mental concentration for significant periods of time.
Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
Ability to use telephone, copy/fax machine, computer, Microsoft Office, hand-held radio, and any department-specific equipment, tools, and computer software.
Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
Ability to communicate effectively with guests and all levels of employees in both oral and written form.
Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.
Knowledge of all facilities and promotional events available to guests on property.
