Surveillance Shift Manager
- Responsible for the maintenance of all Surveillance equipment.
- Observe all activities of guests and employees on property via CCTV for criminal activity and/or violation of the state gaming commission’s regulations and company policy and procedures.
- Conduct thorough and unbiased investigative reviews and communicate findings to management.
- Accurately complete reports in database for management and executive team.
- Provide exceptional guest service for all external and internal customers.
- Assist with the operation of the Surveillance department, successful performance of employees, and a favorable guest experience.
- Assist with managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
- Perform all functions of personnel within span of control, as needed.
- Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
- Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
- Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
- Promote and ensure the safety and security of all guests and employees.
- Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills.
- Knowledge of camera angles, placements, and locations.
- Knowledge of casino floor based on slot machine and game placement.
- Knowledge of camera movement and the ability to toggle between cameras for effective review of coverage.
- Ability to troubleshoot Surveillance equipment malfunctions.
- Knowledge of gaming laws, company internal controls, and policies/procedures.
- Knowledge of all property rules and procedures with emphasis on gaming and monetary related activities.
- Ability to continuously sit and actively observe TV monitors for 8-12 consecutive hours.
- Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
- Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, claim activity, financial data, marketing plans, and policies.
- Ability to effectively utilize conflict-resolution techniques.
- Ability to analyze and interpret departmental needs and results.
- Ability to solve complex problems and maintain mental concentration for significant periods of time.
- Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
- Ability to use telephone, copy/fax machine, computer, Microsoft Office, hand-held radio, and any department-specific equipment (Ex. ladder), tools, and computer software.
- Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
- Ability to communicate effectively with guests and all levels of employees in both oral and written form.
- Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.
- Knowledge of all facilities and promotional events available to guests on property.
Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time
