Strong knowledge of casino games and internal controls.
Able to use a ladder, lift, skyjack, telephone, computer, email, database, MS Office applications, CCTV equipment, alarm systems, and listening devices.
Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
Ability to maintain strict confidentiality including, but not limited to, surveillance activity, player activity, claim activity, financial data, marketing plans, and policies.
Ability to analyze and interpret departmental needs and results.
Ability to solve complex problems and maintain mental concentration for significant periods of time.
Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
Ability to communicate effectively with guests and all levels of employees in both oral and written form.
Ability to work in casino and small enclosed office environment exposed to hot and cold temperatures, excessive noise levels, bright lights, and smoke environment.
Knowledge of all facilities and promotional events available to guests on property.
