Vice Chancellor for Student Services

 

Job Category:

 

Job Type: Administrative/Professional Staff

 

Supervisor's Title: Chancellor

 

Location: District Office, Davenport (05)

 

Salary

 

$141,100.00 - $183,400.00/Year

 

Job Description

 

The Vice Chancellor for Student Services serves as the District's chief student affairs officer and provides executive leadership for all student services functions across Eastern Iowa Community Colleges. Reporting directly to the Chancellor and serving as a member of the Chancellor's Cabinet, the Vice Chancellor sets the strategic direction for student services from recruitment through graduation, ensuring a student-centered, equitable, and high-quality experience that supports student success and completion.

 

The Vice Chancellor leads the development, integration, assessment, and continuous improvement of student services programs and ensures compliance with all applicable laws and regulations. This position works collaboratively with college presidents, other vice chancellors, district leaders, faculty, and community partners to advance institutional priorities and deliver accessible, effective services to students across all campuses, off-campus locations, and virtual environments.

 

Required Qualifications

 

• Master's degree in Higher Education, Student Affairs, or a related field

• Minimum of five years of progressively responsible senior-level administrative experience in student services; community college experience strongly preferred, experience working in a community college district preferred.

• Demonstrated knowledge of student services operations, enrollment management, compliance, budgeting, and policy development.

• Experience conducting Title IX investigations.

• Experience with Clery Act reporting.

• Knowledge of and experience working with relevant federal and state higher ed laws and regulations.

• Proven ability to analyze and interpret data to make data-informed decisions.

• Proven ability to lead large, diverse teams and manage complex, multi-campus operations.

• Strong communication, analytical, organizational, and project management skills.

• Demonstrated commitment to student-centered practices.

• Ability to work collaboratively across organizational boundaries and manage competing priorities.

 

Preferred Qualifications

 

• Doctoral degree preferred.

 

Physical Demands

 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Ability to lift up to 10 lbs. occasionally, open filing cabinets, and bend or stand as necessary. Prolonged periods of sitting at a desk and working on a computer. Ability to travel within the Eastern Iowa Community Colleges district and occasionally statewide or nationally to attend meetings, trainings, conferences, and support multi-campus operations; travel may include same-day trips and occasional overnight stays.

 

Typical Duties and Responsibilities

 

Leadership and Strategy

 

• Advise the Chancellor on matters related to student services, enrollment management, financial aid, student success, and student well-being.

• Provide district-wide leadership and strategic direction for student services aligned with the EICC mission, strategic plan, and Board priorities.

• Develop multi-year strategic goals and annual operational plans for Student Services.

• Foster a culture of student success, inclusion, accountability, and continuous improvement.

 

Student Services Oversight

 

• Oversee all areas of Student Services, including but not limited to: recruitment and enrollment management, admissions, placement and testing, orientation, registration and records, financial aid, advising, retention, counseling, student conduct, student activities and organizations, career development, disability services, veterans' services, Title IX, due process, housing (as applicable), and select grant-funded programs.

• Ensure student services are accessible and responsive for students at all campuses, off-campus locations, and virtual learning environments.

• Provide leadership for student services at off-campus learning centers and online programs.

 

Enrollment Management and Student Success

 

• Collaborate with college presidents, other vice chancellors, academic leadership, marketing, and institutional research to develop and implement recruitment, retention, and completion strategies.

• Identify, develop, and implement innovative student services and enrollment management practices that improve student outcomes and close equity gaps.

• Develop services and programs that meet the needs of all students.

 

Policy, Compliance, and Student Conduct

 

• Serve as the District's senior authority for student conduct and due process matters.

• Interpret and administer the Student Code of Conduct and recommend related policies and procedures.

• Monitor and ensure compliance with applicable federal and state regulations, including FERPA, Title IX, ADA, and veterans' regulations.

• Support campus and district crisis management and emergency response efforts.

 

Budget, Resources, and Operations

 

• Lead operational planning, budgeting, assessment, and continuous improvement processes for Student Services.

• Develop and administer the Student Services budget in collaboration with the Vice Chancellor for Administrative Services.

• Ensure effective use of resources, technology, and systems that emphasize service excellence and efficiency.

• Collaborate on securing external funding and grants to support student services initiatives.

 

Personnel Leadership

 

• Provide leadership for the recruitment, selection, development, evaluation, and retention of all Student Services personnel.

• Supervise and support student service deans, directors, managers, and staff across the district.

• Work closely with Human Resources, Presidents, and supervisors to lead and coordinate personnel matters within the division.

• Make personnel and salary recommendations consistent with District policies.

 

Collaboration and Community Engagement

 

• Work collaboratively with Academic Affairs, Administrative Services, Institutional Effectiveness, and college leadership to ensure integrated services.

• Establish and maintain positive relationships with community partners, agencies, and external organizations.

• Represent the District at community, civic, and professional events as appropriate.

 

Assessment and Reporting

 

• Oversee assessment, data analysis, and reporting for Student Services to support decision-making and continuous improvement.

• Ensure timely and accurate reporting to internal stakeholders and external agencies.

 

Additional Responsibilities

 

• Support and participate in District and College events and provide oversight of commencement activities.

• Serve as a visible, positive representative of Eastern Iowa Community Colleges.

• Maintain regular, predictable on-site attendance; evening and weekend work may be required.

• Perform other duties as assigned by the Chancellor.

 

EICC Non-Discrimination Statement

 

It is the policy of Eastern Iowa Community College District not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status, as required by the Iowa Code §§216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational Amendments, 20 U.S.C. §§ 1681-1688), Section 504 (Rehabilitation Act of 1973, 29 U.S.C. § 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et seq.).

 

If you have questions or complaints related to compliance with this policy, please contact EICC's Equal Employment Opportunity Officer/Equity Coordinator, Eastern Iowa Community College District, 101 West Third Street, Davenport, Iowa 52801, 563-336-5222, equity@eicc.edu or the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: 303-844-5695. FAX: 303-844-4303; TDD: 800-877-8339 or Email: OCR.Denver@ed.gov

 

Posting Number: S188P

 

Number of Vacancies: 1

 

Close Date:

 

Open Until Filled: Yes

 

Special Instructions Summary:

 

To apply, visit https://apptrkr.com/6900928

 

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